Privacy Policy - HH Real Estate

Privacy Policy

Effective Date: 1 July 2026

This Privacy Policy sets out how HH Real Estate ("we", "our", or "us") collects, uses, stores, discloses and protects your personal information.

HH Real Estate is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, engaging our services, making enquiries, attending inspections, applying for rental properties, or otherwise providing us with personal information, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

COLLECTION OF YOUR PERSONAL INFORMATION

We may collect personal information that is reasonably necessary for our business activities and services, including:

Full name
Residential and postal address
Telephone number
Email address
Date of birth
Identification documents and details, including driver's licence and passport information
Employment and income information
Property ownership information
Financial and banking details
Information relating to property transactions
Information provided through enquiries, forms, applications, inspections and correspondence

We may collect personal information directly from you or from third parties including:

Property owners and landlords
Prospective purchasers and tenants
Referees
Credit reporting agencies
Government agencies
Property portals and advertising platforms
Service providers engaged in connection with our business operations

Where practical, we will advise you of the purpose for which information is being collected.

USE OF YOUR PERSONAL INFORMATION

We collect, hold and use personal information for purposes including:

Providing real estate sales and property management services
Processing enquiries and requests
Facilitating property sales and purchases
Conducting identity verification processes
Maintaining client records
Complying with legal and regulatory obligations
Responding to complaints and enquiries
Communicating with clients, customers and service providers
Improving our website, systems and services
Marketing properties and services where permitted by law

We will only use personal information for the purpose for which it was collected or as otherwise permitted by law.

DIRECT MARKETING

We may use your contact information to provide information about our services, properties, market updates, newsletters and promotional communications.

You may opt out of receiving marketing communications at any time by using the unsubscribe facility included in electronic communications or by contacting us directly.

WEBSITE AND COOKIES

When you visit our website, we may collect certain non-personal information including:

Browser type and version
Device information
Operating system
Pages viewed
Date and time of visits
Referring website addresses
General website usage information

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance user experience.

You may disable cookies through your browser settings; however, doing so may affect website functionality.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information where reasonably necessary for business purposes, including to:

Property owners, landlords, purchasers and tenants
Contractors and service providers
Information technology providers
Advertising and marketing platforms
Property portals and listing services
Professional advisers including legal, accounting and compliance advisers
Government authorities, regulators and law enforcement agencies where required by law
Other parties authorised by you

We take reasonable steps to ensure that third parties receiving personal information are subject to appropriate privacy and confidentiality obligations.

OVERSEAS DISCLOSURE

Some third-party service providers engaged by HH Real Estate may store or process information using cloud-based systems located outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that such information is handled in accordance with Australian privacy laws.

SECURITY OF PERSONAL INFORMATION

HH Real Estate takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

Secure electronic systems
Password protection and access controls
Physical security measures
Staff confidentiality obligations
Secure document storage and destruction procedures

Where personal information is no longer required, we will take reasonable steps to securely destroy or de-identify the information unless we are required by law to retain it.

ACCESS TO AND CORRECTION OF PERSONAL INFORMATION

You may request access to personal information we hold about you and request correction of inaccurate, incomplete or outdated information.

Requests should be made in writing using the contact details below.

We will respond to requests within a reasonable timeframe and in accordance with applicable privacy laws.

PRIVACY COMPLAINTS

If you believe we have breached your privacy or mishandled your personal information, you may submit a complaint to us in writing.

We will investigate the complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

CHANGES TO THIS PRIVACY POLICY

HH Real Estate reserves the right to amend this Privacy Policy from time to time.

Any updated version will be published on our website and will take effect from the date of publication.

CONTACTING US

HH Real Estate welcomes your comments and enquiries regarding this Privacy Policy.

During business hours Monday to Friday, you may contact us by:

Call: 02 6772 5333

Post:
Attn: Privacy Officer
HH Real Estate
PO Box 689
Armidale NSW 2350

Email: info@hrealestate.com.au

Version 1.0
Effective Date: 1 July 2026
Next Review Date: 1 July 2027